Station Control Assistant

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

Station Control Assistants provide a comprehensive monitoring and control of the stations’ systems, providing accurate information to all interested parties as appropriate.

Please Note: This role requires the incumbent to hold National Security Vetting / have passed a Counter Terrorism check. The successful candidate will not be permitted to start in the role until they have this clearance.

For further information, please contact NationalSecurityVetting@networkrail.co.uk.

Key Accountabilities

1. Provide regular updates on train and station services to all station users using the information systems available.

2. Update station staff and Train Operating Companies (TOCs) on potential service disruption.

3. Provide public safety and security information to all station users on a regular basis.

4. Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.

5. Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.

6. Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.

7. Assist the station team and perform other duties in light of operational requirements.

8. Fulfil allocated duties as prescribed within Emergency Plans

Job Skills, Experience and Qualifications

Essential

• Command of English language, both written and oral with a clear and concise speaking voice

• Experience of working in a customer facing environment

• Experience of working effectively as part of a team

• Experience of processing and prioritising complex information in a time-pressured environment

Desirable

• Ability to demonstrate a proactive concern for accuracy and clarity

• Understanding of train operating companies services and UK railway geography

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available.

Should you require any reasonable adjustments/modifications, please contact ScotlandResourcing@networkrail.co.uk or add a note to your application.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.

Please note that all applicants must complete and pass the benchmark for the mandatory pre-screening questions at the start, in order for your application to be progressed.

If successful for this role, you will be required to undergo additional security vetting (i.e. Counter Terrorism Clearance).

Grade: Band 6

Salary: £24,440

Closing date: Thursday 8th June 2023 - late applications will not be accepted.

We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.