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Position Overview & Specifications
Customer Support Engineer
Permanent, Home based including probation period.
This role has a split-shift to cover customer service desk operating times, the hours are:
8am – 4.30pm and 9.30am – 6pm, Monday to Friday, alternating weekly.
Are you interested in digital telephony and enjoy problem solving in a busy service desk, based at home?
If so and you have a flair for delivering great customer service, then joining Netcall’s service desk team may be the opportunity to develop your career.
We have an opening to join our service desk team providing support to customers to restore services within SLA and fulfil customer requests. In addition you will be interfacing with 3rd line support engineers and software development teams to diagnose challenging problems, raise bugs and deploy patches and new releases – in other words, you own your cases from start to finish.
Some relevant IT experience in a Windows server environment would be ideal, and whilst VOIP experience would be advantageous, it is not essential as you will receive on-the-job training from experienced engineers. We are offering a competitive package, flexible working, plus a whole host of other benefits from pension to Perkbox, employee benefits and reward platform.
Things you need to know before applying
· There is an expectation to be on-call between 6pm and 8am, plus weekends and also to work overtime as required for planned works, e.g. software updates.
· Occasional attendance at company premises as advised for the purposes of team building, meetings etc.
· Due to the nature of the role, you are expected to gain and maintain Non-Police Personnel Vetting Level 3 (NPPV3) clearance and therefore it is essential that you have held continuous residency in the UK for the past 3 years and continue to reside within the UK whilst in the role.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Sick pay
- Store discount
- Work from home
Schedule:
- Monday to Friday
- Overtime
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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