Charts Delivery Coordinator

NAVBLUE, an Airbus Company, is currently seeking a Delivery Coordinator to join our growing team. The Delivery Coordinator will be responsible for becoming familiar with tools, processes and procedures required to manage and control product logistics to the required specification ensuring customer satisfaction at all times.

Responsibilities:

The Charts+ Delivery coordinator will be responsible for performing the following tasks and duties:

Onboarding:

• Work with deployment teams and customers on implementation projects.
• Manage customer delivery and support using NCIM for all electronic subscriptions.
• Liaise with Implementation team to achieve and define delivery timelines.
• Liaise with support team to handover complete customer implementations.

Delivery:

• Manage all customer orders with printers / distribution providing all relevant data.
• Process new orders received from General Aviation customers and liaise with Finance for billing.
• Upkeep of all administration programs and databases with customer details, subscription information and Chart Manual details.
• Assist with transition projects of customers from paper products to electronic Charts+ subscriptions.
• Work with production queues, completing assigned work orders including Supplements, Bulletins, Aerodrome Information.
• Create, amend and maintain booklets, booklet covers, flysheets and text pages.
• Complete the required processes to close out weekly revisions for printed and electronic subscriptions.
• Build customer flight manuals and booklets to meet customer requirement.
• Liaise with Sales and Customer Experience team for amendments to customer requirements and contracts.

Support:

• Assist Customer Experience with support tickets related to customer delivery.
• Assist with L1, L2 and L3 support of Charts+ products.
• Perform Non-standard delivery activities as defined in customer contracts.
• Liaise with printers to investigate and resolve customer order queries and issues.
• Support Delivery Manager with tool development and transfer of new processes.

Administration:

• Ensure all relevant administration is carried out on the internal monitoring systems.
• Ensure Quality, good housekeeping & Health & Safety is maintained at all times.
• Opportunity to learn new tools and products including Jira, Teamworks, NCIM and Charts+ for iOS and Windows.

Required Skills/Experience:

• Ideally, one-year experience in a logistics role
• Experience of data input essential
• Aviation and Aeronautical navigation product knowledge would be an advantage
• Candidates must be numerate and have a commitment to acquiring the knowledge required to do the job
• Candidates must be able to produce the high standard of work required for safety critical data and work to strict deadlines
• Quality minded – attention to detail and accuracy
• Ability to work on own initiative ensuring pre-determined deadlines are achieved
• Must work proactively and effectively with others in a team environment

Qualifications

• Educated to A level/ GCSE standard or equivalent
• Geographical/ Aeronautical Knowledge beneficial but not essential

Perks:

Located in Hersham Place Technology Park, NAVBLUE has an on-site restaurant, Nuffield gym, cycle area, and is only 6 miles away from the M25 or A3. The modern design of our suite draws its inspiration from airport terminals, and features open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

• Flexible hours
• Vacation Days (26 days)
• Hybrid working environment (2 days in office)
• Free parking
• Training and Development Support
• Strong work-life balance
• Casual dress code
• Competitive group benefits plan
• Work travel ability
• Strong focus on mental health support benefits
• Generous pension scheme
• Employee stock ownership plan
• Learning and Development opportunities
• Referral program
• Cycle to work Scheme
• Rewards and Recognition program
• Fitness & Wellness reimbursement
• Monthly Lunch and Learns
• Organized Volunteer Activities
• An active social committee
• And much more!

Hersham is also an active, thriving place to live and work. Hersham has a small-town charm with beautifully planted gardens, traditional pubs, and two golf courses. Plus, if you’re looking to get away we’re a short drive from nearby cities like London and Guildford. With its thriving technology sector, diverse scenery, and optimal location Hersham has something to offer everyone!

How to Apply:

Candidates who are interested in joining the NAVBLUE team are invited to submit their resume and cover letter via Indeed.

We thank all applicants for applying. Only selected applicants will be contacted.

NAVBLUE, an Airbus company, welcomes and encourages applications from people with disabilities. Accommodations will be available on request for candidates throughout the entire recruitment and selection process

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Cardiff (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand) and Malmö (Sweden), with other offices all around the world.

The Future is Yours for the Taking: https://youtu.be/vdY6gYuceYY

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Walton-on-Thames, KT12