Service Assistant x 2

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

The Hours: Flexible hours available which includes weekend shifts, bank holidays, and occasional evening work, as well as work on our busy Christmas evening events; to be discussed at interview.

The Salary: £9.60 per hour

Duration: Fixed Term Contract until 31st December 2023

What it's like to work here:Reporting to the Welcome Manager, you'll be working as part of a 5 staff and around 20 Volunteer team. You'll be working on reception, helping with events, guiding visitors, selling trails and fundraising items, working in the second-hand bookshop and helping keep up presentation standards around the property.

Biddulph Grange Garden is a Victorian garden created by Darwin contemporary James Bateman as an extension of his beliefs and scientific interests. His plant collection comes from all over the world - a visit takes you on a global journey from an Italian terrace to an Egyptian pyramid, via a Himalayan glen and Chinese-inspired garden.

What you'll be doing:Visitors are a vital part of what we do. As the Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

• Working alongside a big staff team and volunteers in delivering outstanding customer service across the property

• Working across our welcoming and admitting visitors to the property, providing information and orientation

• Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)

• Promote events, offers, products and benefits of actively supporting the National Trust

• Support in the delivery of events at times throughout the year

• Support across the property/portfolio when required

• A can-do attitude

• Genuine enthusiasm for working with people

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice