Service Assistant

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

The Hours: Flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

The Salary: £5,628 per annum

Duration: Fixed Term Contract until 5th November 2023

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 536 hours over the duration of your contract.

What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).

If you have a disability, and your qualities, skills and experience are a good fit with the 'Who we're looking for' section below, we will guarantee you either a telephone or face to face interview. Please contact us at adjustments@nationaltrustjobs.org.uk, when you apply, to let us know, quoting the reference number for this vacancy.

Every day will be spent in an ancient Castle, welcoming visitors and sharing stories about the history of the site. We have a small but dedicated number of volunteers who you will support on a day to day basis on the operational running of the house. You will also work closely with the house team, helping maintain the staff and visitor facilities, as well as doing some conservation cleaning. You will meet a wide variety of people, both staff and visitors alike, so if you enjoy providing fantastic customer service, this may be the role for you.

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What you'll be doing:Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive in the Castle is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

• Working alongside the house staff team and volunteers in delivering outstanding customer service to the house
• Welcoming and admitting visitors to the property, providing information and orientation, as required
• Support in the delivery of events at various times throughout the year
• Support across the property when required
• Assist the team in maintaining staff and volunteer facilities
• Helping the conservation team with day to day cleaning

• A can-do attitude

• Genuine enthusiasm for working with people

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice