Senior Director, Operations - EU / UK

<p>Marqeta is looking for a <strong>Senior Director, Market Operations</strong> to lead our European go-to-market execution across Solution Engineering, Delivery, and Program Implementation. Reporting to the European Market Owner, you will own the end-to-end customer journey—from pre-sales solutioning through to program launch and expansion—while building the operational infrastructure needed to scale Marqeta’s European business.</p> <p>This is a senior leadership role requiring both strategic vision and operational rigour. You will shape how Marqeta delivers for its customers in Europe, driving Time to Value improvements, enabling revenue growth, and ensuring excellence across our card network and BIN delivery operations.</p> <p><strong>NOTE: </strong>This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.</p> <p>The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!</p> <p><strong>The Impact You’ll Have</strong></p> <p><strong>- European Solutions Engineering and Delivery</strong></p> <ul> <li>Own and scale the Solution Engineering and Delivery organisations supporting issuer processing and program management customers across Europe.</li> <li>Define clear engagement models with Sales and Account Management across the full customer lifecycle: pre-sales, onboarding, implementation, and expansion.</li> <li>Build and maintain a standardized Solutions &amp; Delivery framework that drives consistency, speed, and quality:</li> <li>Measurable KPIs spanning Time to Value, delivery quality, predictability, and customer satisfaction.</li> <li>Automation, process simplification, and reusable solution components.</li> <li>Ensure all solution designs are scalable, compliant, and aligned to Marqeta’s product and market strategy.</li> </ul> <p><strong>- Card BIN Delivery Operations</strong></p> <ul> <li>Own Marqeta’s Card BIN delivery teams in Europe, integrating people, processes, and governance into a unified operating model.</li> <li>Standardise BIN onboarding, certification, and lifecycle management processes to ensure reliability and compliance.</li> <li>Build a scalable BIN operating model that supports future growth in European volumes and program complexity.</li> </ul> <p><strong>- Card Network Operations</strong></p> <ul> <li>Serve as Marqeta’s senior operational owner for European card network relationships (e.g., Visa, Mastercard).</li> <li>Ensure operational readiness, certification compliance, and execution excellence across all network obligations.</li> <li>Act as the escalation point for delivery, implementation, and network-related operational issues.</li> <li>Translate network rules, mandates, and changes into clear, actionable delivery plans for internal teams.</li> </ul> <p><strong>- Cross-Functional Integration</strong></p> <ul> <li>Drive tight alignment between Sales, Account Management, Solution Engineering, Delivery, and BIN Operations to create a seamless customer experience.</li> <li>Eliminate handoff friction, duplicated effort, and unclear ownership across the customer journey.</li> <li>Partner with Product, Technology, Compliance, Risk, and Legal to ensure solutions are deliverable, compliant, and scalable—and to feed delivery insights back into the product roadmap.</li> </ul> <p><strong>- Strategic Growth and Organisational Scaling</strong></p> <ul> <li>Translate European market strategy into team structure, capacity models, investment priorities, and delivery excellence metrics.</li> <li>Partner with Revenue Leadership to support multi-year European growth objectives and organizational development.</li> <li>Build an operational culture grounded in predictability, accountability, quality, and continuous improvement.</li> </ul> <p><strong>Who You Are</strong></p> <ul> <li>15+ years of experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams in payments or financial services.</li> <li>10+ years scaling and leading large customer-facing operational organisations in high-growth environments.</li> <li>Deep expertise across the payments ecosystem, including one or more of: issuer processing, program management, card networks, and BIN sponsorship models.</li> </ul> <p><strong>- Operational Excellence</strong></p> <ul> <li>Strong background in process design, operational transformation, and customer journey improvement.</li> <li>Demonstrated success reducing Time to Value and improving customer outcomes through structured operational programs.</li> <li>Proven experience integrating teams or building unified operating models from multiple delivery organizations.</li> </ul> <p><strong>- Leadership and Influence</strong></p> <ul> <li>Track record of building and developing high-performance teams, including growing leaders and managers.</li> <li>Ability to influence and build trust with senior internal stakeholders and external partners, including customers and card networks.</li> <li>A strategic yet hands-on leader—equally comfortable setting vision and rolling up their sleeves to drive execution.</li> </ul> <p><strong>- Ways of Working</strong></p> <ul> <li>Comfortable operating in a fast-moving, international, matrixed organization.</li> <li>Strong communicator who can bridge the gap between technical delivery teams and commercial leadership.</li> <li>High ownership mentality with a bias toward simplification, clarity, and getting things done.</li> </ul> <p><strong>Recruiter for this role</strong></p> <ul> <li><a href="https://www.linkedin.com/in/louisevictoriadevlin/">Lou Devlin - Linkedin Profile</a> (no agencies please!)</li> </ul> <p><strong>Typical Process</strong></p> <ul> <li>Application Submission</li> <li>Recruiter video call</li> <li>Hiring manager video call</li> <li>Virtual “Onsite” consisting of 4-5, 45 min calls</li> <li>Presentation Round to team</li> <li>Offer!</li> </ul> <p><strong>Compensation and Benefits</strong></p> <ul> <li>Premium Private Medical and Dental coverage</li> <li>Generous time off program with additional “Floating Holiday days”</li> <li>Retirement savings program with company contribution</li> <li>Equity in a publicly-traded company and an Employee Stock Purchase Program</li> <li>Monthly stipend to support our remote work model</li> <li>Annual development stipend to support our people's growth and development</li> <li>Family-forming benefits and up to 20 weeks of Parental Leave</li> <li>Wellbeing programs i.e. Modern Health, HealthKick and much more…</li> </ul>

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