Appointment Coordinator/ Call Handler

We are recruiting for 1 full time (37.5) and 1 part time (22.5) appointment coordinator/call handler.

To work in the booking centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
PROBATIONARY PERIOD

This post will be subject to a probationary period of 6 months.

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.

The probationary period may be extended Or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.

To register patients on the Patient Administration System

To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.

To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.

To cancel and rebook patient appointments, following the guidelines issued by the relevant service.

Moorfields Eye Hospital NHS Foundation Trust is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education.

We have a reputation, developed over two centuries, for providing the highest quality of ophthalmic care. Our 2,300 staff are committed to sustaining and building on our pioneering legacy and ensuring we remain at the cutting edge of developments in ophthalmology.

The post holder will be a member of the trust’s Booking Centre team reporting to the Booking Centre Team leader. You will be required to work closely with:

• Consultant surgeons and their teams
• Lead nurses
• Administrators
• Medical secretaries
• Assistant General Manager for Booking and Access
• Other operational management colleagues