Administration Assistant

We are seeking to appoint a permanent Band 2 Administration Assistant to support our Children's Community Nursing Public Health Teams, which includes Health Visitors and School Nurse skill mix teams within the Sefton Borough.

The post will be based in Switch House, Northern Perimeter Road, Bootle L30 7PT. Hours are 25 per week - days and times to be confirmed.

To provide an efficient and effective clerical service to the multi-disciplinary team.

Applicants must be familiar with Microsoft Office and have data input skills. You must be able to prioritise your own workload and work to defined time scales as well as the ability to work as a member of a team. In addition, the successful candidates will be highly committed and possess good verbal and written communication skills.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Act as first point of contact for all telephone enquiries, ensuring that messages are forwarded to the appropriate persons.

Provide an effective clerical service to support the team, including photocopying, data input and maintenance of an effective filing and retrieval system.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and is communicated as and when required.

Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Ensure appropriate records are maintained as directed by Line Manager in line with Trust Policies and Procedures.

Contribute to the ordering of stationery supplies and associated procedures.

Contribute to the producing and sending of appointments and giving appropriate patient information/advice.

To register patient referrals for the service on appropriate systems following the service referral pathway.

To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled/allocated to patients as directed, in line with service procedures, by your line manager or clinician.

To work in a flexible manner when cover is required, to support and maintain service delivery.

View the job description for the full range of duties and responsibilities.