Global CRM Commercial Product Owner

Job Description

*** This position will be remote and the candidate selected will work in their own country ***

The candidate can be based in any European country where our company have an office or US/Canada.

This position reports to the Global Commercial Operations Director and is responsible for the enablement and enhancement of our Technology Solutions CRM (MAXXflex) within our Animal Health division. This role is pivotal in our ambition to deliver technology solutions directly to our customers and has a focus on functionality enabling the automation of the sales quotation and order process for both one-off and subscription sales as well as associated after-sales capabilities. The Product Owner is an active member of the MAXXflex value team and operates as a trusted advisor for Commercial and IT teams, designing, rolling out and ensuring adoption and value realization of MAXXflex CRM.

This is a strategic role, leading and communicating the vision, strategy, and implementation of the Technology Solutions CRM (MAXXflex) by deeply understanding its stakeholders, collaborating closely to help achieve their short-term outcomes while ensuring that product design delivers long-term success of the product.

Qualifications and Experience:
Commercial experience: related to sales order processes, sales force effectiveness and commercial excellence. Experience in subscription-based sales models is a plus
Experience of product management of business systems/processes including strategy, road mapping
Experience managing CRM systems and knowledge in CRM processes. Specific experience in Salesforce platform is a plus
Ability to work effectively in a global and cross-functional settings
Team player who autonomously manages and prioritizes own work and thrives in a dynamic environment managing complex competing priorities
Strong communicator - Addresses all audiences using different methods with a focus on long-term clarity. Actively listens and gains insight, to translates into compelling stories.

Main responsibilities include, but are not limited to:
Design and Continuous Discovery:
Provide subject matter expertise, commercial perspective, and new ideas on MAXXflex CRM platform enabled processes
Actively contributes to the design of solutions, systems, and processes
Owner of the long-term vision, roadmap, and version release strategy

Planning/ Prioritisation:
Define areas of focus, proactively manage short-term priorities and enhancements
Partner with global and regional commercial leadership and IT stakeholders to ensure priorities align
Facilitate ticket review meetings and follow-up activities

MAXXflex CRM Operations:
Ensure enhancements are easy to use and solve business problems effectively through research and development, experimentation, prototyping and testing phases
Support MAXXflex roll outs by driving market readiness and clear communications
Ongoing market support: listen, observe, and understand business needs, aspirations, concerns, and frustrations as it relates to MAXXflex CRM and integrated solutions/technologies and collaboratively define problems and global enhancements
Plan and manage the delivery of new pilots for new global solutions
Define, communicate, and monitor MAXXflex CRM success KPIs

MAXXflex CRM global adoption:
Collaborate with key stakeholders to define best practices and provide markets with guidance and support to ensure high adoption
Facilitate communications to stakeholders and the wider organisation to ensure the MAXXflex CRM processes are understood and followed
Work alongside the Global MAXXflex CRM Trainer to develop training strategies and support content used for standard implementations and ongoing education. As needed, deliver on-boarding train-the-trainer sessions

Current Employees

Current Contingent Workers

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Requisition ID: R233482