Client Care Assistant - Darlington Stanhope Road

We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry.

We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work.

We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.

We believe in exceptional care for both our patients and client.

We are seeking a Client Care Assistant to join our Stanhope Park Clinic. This role will be supporting a team of Veterinary Surgeons, Nurses and Patient Care Assistants.

As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.

From handling busy telephone lines and arranging appointments to taking payments, entering test results and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas look their best at all times.

Full time or part time hours will be considered for this role.

Salary & Benefits

We offer a very competitive salary depending on experience

Membership to the British Veterinary Receptionist Association, including further education (Bronze Award)

4 weeks annual leave plus bank holidays (Pro rata if part time)

An extra day off following a year with 100% attendance

Days off for your child’s first day at school, or if you acquire a new pet

Retail and lifestyle discounts

Enhanced Maternity & Paternity Package

1:4 weekends

The duties of the Client Care Assistant include

• Prompt and efficient telephone answering
• Dealing with routine client queries
• Making appointments
• Taking payments
• Money handling and banking
• General admin duties such as monitoring and responding to emails

The successful candidate will have previous receptionist or in customer facing experience, as well as a love for animals, although no prior animal care experience is required.

This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and priorities your work load whilst maintaining a friendly and welcoming disposition.

Previous veterinary receptionist experience is desirable but not essential.

At Stanhope Park Veterinary Hospital our exceptionally high standards can be seen consistently throughout our 3 practices. The biggest practice is based on Stanhope Road in Darlington and is an RCVS accredited hospital which can accommodate all types of major surgery. We also have a separate Cats and Exotics Clinic just round the corner on Duke Street, which is an extension of our Stanhope Road Hospital, allowing us to treat cats and exotic species in a dedicated stress-free environment! Our Middleton-St-George clinic has been providing clients with consultations and preventative treatments for many years now, and we have recently undertaken major renovation work at this surgery, allowing us to extend our services to include outpatient surgical procedures.

Stanhope Park is situated in the centre of Darlington, adjacent to a beautiful park perfect for a relaxing lunch break.