Front of House

Who We Are

MASAJ is London’s leading massage company.

Designed as a sanctuary for Londoners looking to combat the negative effects of city living, we’ve been bringing our own brand of bodywork to the city’s wellbeing scene since 2016, all while focussing on creating an inclusive, supportive environment for our community, and committing to sustainable, ethical and local business practices across the board.

We have an exciting opportunity for part-time Front of House Team Members to join our team. We support an incredibly diverse workforce and an inclusive workplace, and warmly welcome applications from different backgrounds.

What You Will Be Doing

You will be responsible for providing friendly, professional, and welcoming customer service to those visiting our studios. The main purpose of your role will be to ensure that each visit to and shift at MASAJ runs calmly and smoothly.

Duties include but are not limited to:

• Manning the front desk and welcoming guests to their appointments and the site
• Ensuring the site is kept presentable and the wait space and treatment rooms are fully stocked.
• Responding to customer calls, emails, requests and questions as well as addressing any feedback they may have.
• Managing the efficiency of the therapists’ Fresha schedules and making reschedules when necessary
• Updating and utilising voucher booking systems through Fresha and G-Suite.
• Liaising with external suppliers and contractors where necessary
• Handling walk in bookings and voucher sales
• Upselling extended appointments and vouchers to pre-booked clients.

What We Are Looking For

We are looking for someone who is an effective communicator with the ability to work with a fair level of autonomy and to handle fast-paced and/or challenging situations. You will be proactive, detail oriented and flexible in both approach and working hours.

ESSENTIAL

• Communication Skills: fluent and confident written and spoken English across email, phone and in person.
• IT Literacy: experience with G-Suite programs and the ability to pick up and master new systems.
• Organised and detail oriented
• Experience in a customer facing role
• Flexibility in terms of rota
• Capable of taking initiative.
• Excellent interpersonal skills

DESIRABLE

• Experience with FRESHA or similar booking system
• Interest in the wellbeing / wellness industry.
• Experience in a similar role
• Sales Driven

What We Offer:

• Competitive salary of £12.00/hour
• Flexible fixed shift pattern
• Pension scheme
• 1 discounted massage per calendar month
• Team socials offsite
• Comfortable uniform to be worn on shift
• Snacks and drinks while on shift
• Opportunity for training and development

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: £12.00 per hour

Benefits:

• Casual dress
• Company pension
• Discounted or free food

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location: One location