United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Contact Centre Agent

🏢 Marston Holding Limited • 📍 Galashiels, Scotland • 🕒 1 day ago

Salary Range

£21,255 - £21,255

£1,771 - £1,771 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

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Location Base

Galashiels, Scotland

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

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Position Overview & Specifications

Vacancy ID :

038164

Town :

Galashiels

Closing Date :

23-Jun-2023

Salary :

£21,255

Contact Centre Agent

£21,255

We have an exciting opportunity for a Contact Centre Agent to join our Contact Centre Team in Galashiels!

Scott & Co is a leading provider of debt recovery, enforcement (diligence) and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance.

The successful candidate will be involved dealing with a variety of inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.

What you will get in return:

No Evening or Weekend working (Monday to Friday 8:30 – 17:00)
Simple and Achievable Bonus Scheme
24 days annual leave, plus 6 bank holidays
Based in the centre of Galashiels – great transport links
Pension scheme
Friendly Office Work Environment

Day to Day Duties Include:

Managing customer enquiries and finding appropriate solutions to queries.
Negotiating customer payment plans over the telephone.
Ensuring customer records are updated accurately and timeously.
Ensure customer complaints are dealt with professionally and efficiently.

We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Interested? Apply Now!