Trainee Legal Helpline Advisor

Do you take pride in delivering an excellent service to customers and clients?

Do you want to make a difference to people’s lives on a daily basis?

Do you hope to gain experience in a legal environment?

If you’ve answered YES to any of these questions then READ ON.

We are looking for ambitious and proactive people who enjoy talking to real people and using their legal training to help them. We currently have a number of Full Time Trainee Legal Helpline Advisor opportunities in our Legal Helpline team based in Bristol or Leeds. This role is part office working and part remote working.

This is an excellent opportunity for someone who wishes to use their legal knowledge to provide practical advice to clients and gain invaluable experience of providing legal advice in a fast paced and varied client facing role.

As a Trainee Legal Helpline Advisor, you will be required to learn how to be an effective advisor; research and improve your legal knowledge and build on your communication skills on an ongoing basis. You will be encouraged to share information, knowledge and experience with colleagues in a supportive environment. You will also receive regular salary reviews in line with your development within the role.

You will work alongside experienced advisors who will provide support and coaching on an ongoing basis. You will join a team that offers training contracts because we value the contributions of talented people and like to see the team progress. You will of course receive initial training and will have access to the specialist departments of the firm should you need their help.

We’re different to other law firms. We take a fresh approach to law and know that our strength, both as a place to work and as a business, comes from our people. That’s why we value personality and individuality and allow our staff the space and respect to do a great job for our clients.

Duties/Responsibilities:

Provide clear, concise legal advice to people from a variety of backgrounds over the telephone

Ensure accurate recording on our case management system (Filestream)

Keep legal knowledge up to date and attend training as and when required

Administration tasks and reporting to Insurer clients as required

Complying with agreed service standards

Skills/Competencies required:

Must have an excellent telephone manner

Good attention to detail

The ability to remain calm while thinking on your feet

Good team player

Ability to use own initiative and work to strict deadlines

Excellent written and verbal communication skills