2nd Line Support Engineer

Lyon Managed Technology is a young start-up based in Old Street and currently serves over 2000 users and 100+ companies based over in 12 countries. We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work.

An opportunity has arisen for a Senior Solutions Engineer to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally.

Skills;

• You will have good knowledge of Servers/Storage Hardware (Dell, HP, SuperMicro)
• Windows Server Support (Full range of roles and features)
• Server Virtualisation (Hyper-V)
• Backup Solutions Veeam, Symantec, Datto.
• Networking Protocols (TCP, IP, DNS, DHCP) and Devices including Switches, Routers and Firewalls
• Experience with Microsoft Azure Virtual Servers, Azure Storage, Azure Active Directory

This role would require you to;

• Minimum 3+ years of working in a similar position
• You should have excellent communication skills
• Excellent Troubleshooting Skills
• Be a keen and a fast learner and be enthusiastic about helping users.
• Confident communication skills across phone, email and face-to-face
• Sound organisational ability and able to prioritise
• Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
• Willingness to gain relevant qualifications and accreditations'.

Your role would involve;

• Provide excellent customer service to external clients, up to a senior level
• Act as an escalation point for service desk engineers where necessary.
• Pro-active project contribution / implementation including liaising with clients and colleagues
• Troubleshoot problems by telephone, remote access and on-site visits
• Ad hoc and planned mentoring of technical colleagues
• Server, storage and network builds, configuration and installation
• Diligent documentation and time-keeping

The Package

• Working hours will be 40 hours a week during standard business hours (Monday – Friday, between 8am – 5pm or 9am – 6pm UK time)
• Offices located in London (Old Street)
• Package dependent on experience
• 22 days’ annual leave - increasing up to 25 days over the first 3 years of service.
• Monthly team events out of the office.
• Continual professional development plans
• Loads of social activities!

Good luck and please bear in mind we receive a very high number of applications; we will endeavor to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Job Type: Full-time

Salary: £34,449.42-£41,713.44 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: One location