Service Specialist, Harley-Davidson Norwich
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Position Overview & Specifications
A fantastic opportunity has arisen for a Service Specialist to join our already highly successful team at Harley-Davidson Norwich.
About the role
Standard customer service is not enough here at H-D Norwich and we’re looking for someone who is self-motivated with outstanding customer service who can actively promote and endorse the high standards of H-D & LIND at all times.
Responsibilities include, but are not limited to:
- Reporting to the Head of Service, Parts & Clothing
- Achieving sales targets by selling workshop hours via the retail counter
- Liaising with all Departments
- Pre picking of parts
- Ensuring manufacturer systems and procedures are followed
- Maintain records and process accurate Warranty Claims
- Create a memorable experience for the customer from enquiry to sale
- Maintaining and building close relationships with new and existing customers
The successful candidate will have:
- Previous experience within the motorcycle /automotive trade
- A can-do attitude
- Be a Team Player
- Excellent Attention to Detail
- Great Computer Skills
- Ability to utilise multiple systems
- Possess a Methodical Approach
- Be Approachable and Honest
- Excellent communication skills
Desirable:
- Good mechanical knowledge of H-D motorcycles
- Experience with using automotive systems such as Kerridge
- A full A Category Motorcycle Licence is desirable
Benefits Include:
- 39 Hour working week (Tuesday through Saturday)
- 22 days holiday rising with service, plus bank holidays
- Generous staff discount scheme
- Employee Assistance Programme
- Ongoing support with LIND Training and Development
- Manufacturer training
- The opportunity to work in a great environment with great people
- Being a part of the LIND Family
- BMW lease motorcycle scheme
About us
We are LIND, or 'Life in a New Dimension'. We're now one of the largest motorcycle groups in the UK and officially represent BMW, Harley-Davidson, and Triumph motorcycles across 11 dealerships. We also have 2 Porsche Centres, our hugely successful site in Kent and our newly launched site in Norwich.
We are the largest retailer of Harley-Davidson Motorcycles in the UK Our goal is to offer our customers world class cars, motorcycles, accessories, and services which enrich their lives, and to provide an ownership experience to match.
Learn more about us at www.lind.co.uk
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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