Service Delivery Manager
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Position Overview & Specifications
Location:
England
Sector:
Cloud, Infrastructure and Services
Job type:
Permanent
Job functions:
IT Service Management
Salary:
£60000 - £65000 per annum + plus a bonus & a wide range of benefits
Contact:
James Birdi
Contact email:
james.birdi@lafosse.com
Job ref:
89639_1681395416
Published:
12 days ago
Expiry date:
2023-05-25
Startdate:
ASAP
You'll be joining a global conglomerate on their journey of transforming their IT Service Management function and you're role as Service Delivery manager is to be a natural leader within a customer-focused work environment ensuring a high level of proactive customer service is always delivered.
Salary: up to £65,000 + bonus + a wide range of benefits
Location: Offices in London, Manchester, West Yorkshire & Hertfordshire (Hybrid)
You must also be able to travel to Manchester once every 2 weeks if based in any of the other offices.
To be successful in this role you will have to be an excellent communicator and able to build strong relationships at all levels.
Key Responsibilities:
- Manage the service relationships between key customers and the IT service desk .
- Ensure that the contracted services meet or exceed agreed levels to the satisfaction of the customers
- Management of Service Delivery and Transition
- Running of a CSI register and creating service delivery reporting (weekly and monthly)
Ideally you'll have:
- 5 years' experience in a similar role
- Strong ITIL understanding
- Experience of implementing new IT Standards
- Experience around service delivery and transition
Sound like you? Please apply directly for more detail.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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