Concierge Security Officer

• A valid SIA licence; or applied for.
• A full five year checkable employment history;
• Excellent customer service skills;
• Previous experience in a similar role is desirable.
• Excellent communication skills are required both written and verbal.
• Have a good level of judgement professionalism.
• IT skills
• Physically & medically fit
• Be of smart appearance
• Enthusiastic and willing to develop new skills
• 2 – 5 years’ experience would be advantageous
• Must have the ability to deal with the emergency services
• Must be willing to undertake an enhanced DBS paid for by Kingdom.

• Act as an initial point of contact
• Ensuring overall safety and security of the premises out of hours
• Responds to all faults within the premises as discovered.
• Monitor access to the premises and visitors
• Meeting the requirements of health and safety policies and practices
• Reporting incidents and anti-social behaviour
• Effective recording of information
• Implementing policies and procedures to ensure effective service delivery
• Advises management promptly of any signs of problems or concerns about a client
• Reporting repairs to maintenance contractors by using appropriate systems
• Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination

• An understanding of Health & Safety at work & the likely issues to occur in a residential building.
• A mature & non-judgmental attitude to working with a client group that may present challenging behaviour
• Effective Communication - Articulate, ability to communicate effectively with people from all backgrounds & seeks to understand & be understood. Writes clearly & concisely
• Teamwork - Considerate & supportive, flexible & responsible Essential
• Customer Focus - Builds effective and boundaried relationships, enabling and promoting positive relationships with people from differing backgrounds.
• Able to be flexible in approach to responsibilities and to working hours

Overview