Ward Administrator

The Acute Speciality Medicine Care Group is looking to recruit an enthusiastic, bright and engaged individual to the post of Ward Administrator to join our patient focused team. You will work full-time by undertaking 13 long day shifts (8 a.m. to 8.30 p.m.) per 4-week roster period. The service covers 365 days a year so weekend and bank holiday working is a requirement. Alternatively, the role may be working a pattern of 37.5 hours weekly (8-4).

You will have an excellent understanding of, and be currently successful in, meeting the needs and demands of working with the general public whilst remaining calm under pressure. These talents will be clearly demonstrated in your application.

Previous NHS administrative and customer care experience within a hospital environment is a distinct advantage, however experience in a customer facing roles within another public sector service area may suffice. The ward activity can be fast paced so a flexible approach and an ability to multi-task is key as you may be required to assist in cross-covering more than one ward at a time.

This role is essential to ensuring our patients have a positive experience throughout their stay. Experience of using PIMS ADT (Admissions\Discharges\Transfers) and Sunrise EPR is advantageous but not essential as training is given.

You will be the first point of contact on the ward for patients, staff and visitors therefore you will wear a uniform. You will be responsible for accurately maintaining the activity data on PIMS (our patient information management system), ensuring all data is correct. You will book patient transport, order the ward stocks, send discharge notifications to GPs whilst generally assisting the Ward Manager and the team administratively.

This is a permanent role that will require you to work primarily on the Medical wards and Acute Surgical units but could involve covering our other wards from time to time. You will be the first point of contact on the unit or ward for patients, staff and visitors therefore you will be required to wear a uniform.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for all via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

To provide a high quality administrative and clerical support to the nursing and medical staff. To be responsible for the management of patient information and to ensure accurate data quality. To assist nursing staff with discharge planning. To provide a full and professional front of house service for patients, visitors and staff ensuring they are informed appropriately. To act as a member of the ward team and attend ward meetings.

This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.