Customer Service Advisor

You've heard of Karen's Diner right? That American Diner that has TERRIBLE customer service?

Yes, we are THAT company you have seen all over social media and all over the news!

We are looking for someone to come on board and join our customer service team - this is NOT your generic mundane customer service job - We are Karen's!

What does it involve?

• Taking calls and handling emails and web chat from the public.
• Dealing with customer emails
• Using our in house reservations systems to create and manage bookings
• This role will involve a high level of customer service and you must have the ability to meet targets
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management.
• Keeps sensitive information and financial records private and confidential
• Works with management to maintain best practices for efficient communication with customers.
• Address costumer questions about new products, services, promotions on sales
• Willing to learn from management to properly apply company policy to customer solutions.

About you:

• No previous contact centre experience required BUT you must be able to demonstrate an understanding of great customer service.
• You will be outgoing, looking for a challenging and fast paced role.
• Custom focused as well as having great persuasion skills and willing to pitch when required.
• Strong verbal communication skills.
• Strong IT Skills

In return we offer a host of benefits including a pension scheme, events training with free entry for all events and career progression and an opportunity to be part of one of the fastest growing company across the world.

Job Type: Full-time

Salary: £18,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Flexitime
• Referral programme

Schedule:

• Day shift
• Flexitime
• Holidays
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Leeds: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service (preferred)

Licence/Certification:

• Drivers Licence (preferred)

Work Location: In person

Reference ID: KOT CUSTOMER SERVICE