Operations Assistant (External)

Reporting to the Fleet Delivery Supervisor (External), you will carry out tasks and work with the external Fleet Delivery team to ensure our motorhomes are ready for hire and sales as per business requirements. Working alongside the internal team you will be responsible for ensuring all areas within the external team are carried out to the highest standard.

The role:

• Conduct pre-check out inspections, recording and organising any required fixes to bring vehicle up to standard
• Liaise with Workshop & Logistics for fixes that cannot be completed within Fleet Delivery
• Allocation and organisation of external seasonal staff (in absence of supervisor)
• Conduct inspections on cleaning staff and providing feedback/training where necessary
• Liaise with FOH for on time delivery of vehicles for check outs
• Sign off of vehicles ensuring fit for hire, including loading client extras and completing vehicle condition report
• Responsible for the cleaning of vehicles where necessary during peak season and sole responsibility during off peak
• Wash bay duties
• Monitor diesel, ad blue & gas levels and refuel where necessary
• Vehicle movements, internal and offsite
• Weekly stocktake
• Opening and closing of depot responsibilities on a rota basis (peak periods; hours between 8:00am – 6:30pm)
• Organise and assist with end of day lock up procedure, including maintaining the vehicle location yard map & ensure end of day vehicle stock take is correct
• Assist internal team with end of day cleaning duties as and when required
• Ensure health and safety through maintaining the wash bay, barn and yard areas
• Maintain real-time by completing all electronic forms with 100% accuracy to ensure relevant data is accurate and accessible company-wide
• Support and carry out internal team duties as and when required
• Assist with the Italy preparation workflow at LCY & PSA

About you:

· Fosters a high level of morale at all times

· Knowledge of basic vehicle maintenance

· Knowledge of customer service principles and practices

· Good attention to detail and understanding of systems, processes and their importance

· Experienced working at all levels, demonstrating strong relationship building skills

· Ability to train and provide feedback to employees to create a strong workforce

· Commitment to delivering a high level of customer service - demonstrating business focus and a desire to succeed beyond what is expected

· Resilient and flexible and able to work in a fast paced and dynamic demanding environment

· Excellent planning and organisation skills with the ability to regroup at short notice

· Flexibility to respond to a variety of work situations

· Full UK driver’s license with more than 2 years driving experience

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Salary: £21,800.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Expected start date: 15/05/2023