Client Relationship Manager
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Position Overview & Specifications
At James and James we have been through an exciting period of growth, with a new, bigger Fulfilment Centre here in the UK, sites in the US and EU, and more planned. As we continue on our path of growth we want to find the best people to help us deliver an exceptional service to our clients, and that's where you come in!
Why work for us?
- Salary of £36,400
- Hybrid working, 2 days working from home each week
- 25 days holiday + bank holidays and 5% matched pension
- Enhanced company sick pay
- Zen Den - a dedicated, quiet space to relax, unwind, meditate or reflect
- Mental health team, fully trained to give support should you need it
- Winner of the Employer of the year aware at Northamptonshire Business Excellence Awards 2021
- Free on-site parking, excellent bus links, bike shelters and showers on site
What you will be doing
Dedicating your time to support a select portfolio of clients and helping them grow- Gaining an excellent understanding of their businesses and the challenges they face; identifying how we can improve what we do to add value to their business
- Working with internal team members here at James and James to help push for improvements
- Continually strive to drive client retention, renewals, and upsells while ensuring you maintain excellent client satisfaction
- Ensure our clients are getting the most from our platform features and operations services
We know that great people learn new things quickly, but to hit the ground running we'd love it if you have some / all of the below experience and skills...
- You will have worked in a client centric role such as Account Management, Customer Success or Client Success
- Experience working in a B2B environment with a focus on the client, not on sales
- Ideally experience in an ecommerce or logistics environment, although this isn't essential
- You're able to handle multiple priorities and keep a calm and collected manner
Our hiring process...
- If you're shortlisted, you'll have a call with Steph, our Recruitment Manager
- You'll have an interview or two on site with Matt, our Head of Client Services
- You get offered the job & start your amazing new role with James and James!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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