Junior Support Engineer

We are looking for a talented individual to join our small team to assist the business with IT. This is an entry-level role so enthusiasm and a willingness to learn are important. You should be great at problem-solving and can be depended upon to get the job done. You will be the 1st contact point for the team so you should be an individual who likes to communicate and help people, you should be able to do this professionally and effectively. The IT role will predominantly be based around desktop support, so expect tasks such as computer rebuilds, password resets and general troubleshooting.A day in the lifeYou start your day, ready to support the business. first things first, you check the monitoring board to see if anything needs attention and escalate as appropriate. Right, it's on to the support inboxes; log all the tickets in ticket system and update tickets where appropriate. Once the overnight backlog has been raised start working through the support desk tickets, prioritising the urgent and important ones. OK, the first call of the day has come in, and a user is unable to connect to the VPN, you raise the ticket and start asking all the right questions to find out what happened. Everything is captured in the ticket so you can work on this once you finish the call and it will save time if you need to pass it off to someone else. You are now working through the raised support tickets, taking calls, and updating the inbox like a ninja octopus, obviously not forgetting to make the occasional round of drinks to keep the boss happy. You finish your day having given excellent support on issues such as password resets, Computer rebuilds, and general hand-holding on some new procedures.

• Log tickets for support requests ensuring that all relevant information is captured, so you can ascertain what priority should be given to the ticket. Accuracy and attention to detail are key.
• Logically and calmly work through support tickets to resolve or escalate.
• Clearly and concisely speak with or write to third parties to find solutions.
• Help in the purchasing and configuration of devices such as laptops and printers etc.
• Create amazing "How To" articles which are easy to follow and enable customers to help themselves. You will maintain and improve these documents to ensure their awesomeness.
• Call on your excellent detective and maths skills to get to the bottom of the support tickets. • Build and configure PCs ready for deployment. • Be a reliable member of the team, understanding that if you turn up late or don't get something done then it falls to someone else in the team to pick up the slack.
• Make excellent tea, understanding that if a job is worth doing, it's worth doing properly.
• Package and ship equipment to remote staff Why not apply for this position for your chance to start something marvellous? More About You • You must have a love for all things I.T. (this doesn't mean you know how to 'play' PlayStation or use a mobile phone)
• You have a passion for problem-solving and are proficient in maths, with a lean towards a financial background. You get a kick out of helping & communicating with our internal customers.
• You're able to effectively switch between tasks and understand the difference between importance and urgency.
• You can communicate effectively in English.
• You understand that 'grunt' work has to be done and will approach it with a spring in your step and a smile on your face.
• People may describe you as a geek, resourceful, self-motivated and dependable. We'd love to hear what people have to say about you, so ensure you include these in your application.
• A strong teamwork ethos will come naturally and you understand that sometimes you will have to go that extra mile.

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, E14 9SH: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London, E14 9SH