United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Subsidiary or Business Segment

Customer Service Representative

🏢 Homeserve • 📍 Walsall, England • 🕒 2 days ago

Salary Range

£22,485 - £22,485

£1,874 - £1,874 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

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Location Base

Walsall, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

About The Role

We are currently recruiting for Customer Services Representatives to join our busy Retention department at our Walsall site.

Salary: £22,485 (full time, 40 hours)

Shifts: Monday - Friday 8am - 8pm, Saturday 8am - 4pm and Sunday/Bank holiday 10-4pm. Rotas are published 4 weeks in advance enabling you to balance your work and home life.

Where will I work?

Whilst you will be required to work full time from our Walsall office (WS2 7BN) for your initial training and attaining journey, after this you'll become eligible for our hybrid working model. We'll also do our best to schedule late shifts and weekends to be worked from home wherever possible, when the time comes.

About You

Who are we looking for?

We are looking for individuals to join our Retention team. As part of this team you will help to answer queries about our policies and products and offer additional products to customers where appropriate and compliant.

To join us as a Customer Service Representative, you don’t need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

A great listener, who can understand what our Customers need
Resilience, demonstrating the ability to deal with difficult and challenging situations
Eager to learn all about our products and processes
Dedicated to providing excellent customer service
Detail-focused, so you can follow our processes correctly
Able to use a computer, so you can get to grips with our software and systems

We’ll teach you everything else - our training programme is designed to equip you with the knowledge and skills to succeed.

This is a great opportunity to join our growing company and build your career from the ground up, all while enjoying hands-on support, ongoing training and excellent rewards.

About Us

What can HomeServe offer me?

Pension Scheme
22 days' holiday (rising to 25), with the opportunity to buy extra holiday
The opportunity to take 2 paid days out of the office volunteering for a charity
Access to hundreds of shopping discounts via PeopleServe
Salary Finance
Smartech
Cycle to work scheme
Employee assistance Programme
Free Cover 8 Policy
Plus much more…

Who is HomeServe?

As one of the country’s leading home assistance providers, we’ve got over 25 years’ experience in looking after UK homes. From cover, new boilers to one-off repairs, we're always looking for ways to bring our Customers better care for their homes through our range of products and services. Whether it’s taking care of plumbing and drainage, boiler, heating, electrics or kitchen appliances, our Home Experts are ready to get the job done. We’re even here to help if our Customers need a one-off repair, boiler service or new boiler installation.

What happens Next?

If your CV is shortlisted then you can expect a call from us to discuss your application further within 72 hours of applying. If you are offered an interview and are successful you would be joining us for induction training on the 22nd May 2023.