Personalised Technology Support Officer

Location - home based or local office

#Care to join us?

Exciting opportunity to join our friendly and innovative Personalised Technology (PT) team. Hft is a recognised leader in the use of technology for people with learning disabilities, as an organisation we have a wealth of experience in delivering PT solutions to people with learning disabilities and their supporters and we now have an opportunity within our team for a PT Support Officer. This is an exciting new role, created to support our PT Coordinators to deliver a high quality PT support service across the country.

What will you be doing? Working with the PT Team, you will work closely with the PT Coordinators and Hft’s Care and Support services to support the delivery of Hft’s PT service to the people we support and staff teams. You will manage Hft’s PT helpdesk offering first line technical support in the use of PT and post installation support. You will be instrumental in the implementation of PT solutions, supporting the PT Coordinators by managing referrals, ensuring relevant documentation and information is in place and the relevant PT systems are kept up to date. You will also manage the PT loan library.

With strong interpersonal skills, you will be process driven, highly organised and have previous administration experience. You will be a good team player and ideally have had some experience of offering technical support, be keen to learn new systems, with enthusiasm and drive to develop and learn new skills.

What we offer

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to the LifeWorks – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

Benefits

• 25 days annual leave (plus 8 days statutory Bank holidays)
• 20% bank holidays allowance with an increased rate of 50% for Christmas Day, Boxing day and New Years Day
• Access to award-winning training and development
• Annual staff award scheme
• A contributory pension scheme & life assurance
• Free DBS Check​​​​​​​

Find your place with us and change lives

Job Types: Full-time, Permanent

Salary: £21,889.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Employee discount
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Day shift
• Monday to Friday

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Remote