Commercial Support
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Position Overview & Specifications
- Creation of quotations and specifications using CRM and ERP systems
- Price List management and documentation (ensuring adhering to Authority Matrix, archiving)
- Support for customer product queries – from collection of information to basic technical advice
- Guarantees issuing, coordination, control
- High quality and management of Guarantees
- Providing data and insight using analytics
- Timely support in business decisions/processes for commercial team
- Previous experience within a B2B customer service / sales team
- Excellent English written and spoken, ability to form relationships with key customer contacts
- Excellent MS Office, Excel skills
- Experience of using CRM or ERP systems
- Good with data, producing reports and analytics
- Self motivated with the ability to work on multiple projects whilst meeting SLAs
- Excellent organisation skills, setting priorities and able to react accordingly to customer requests and other important interruptions
- Target driven, with high standards of work output
- Solutions based thinking and able to apply common sense to problem solve
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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