Front Office Manager

You make it Hand Picked!

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

We are currently recruiting for Front Office Manager for St Pierre Park Hotel located in Guernsey in the Channel Islands.

St Pierre Park Hotel Spa and Golf Resort is a 4 Star luxury hotel located close to St Peters Port and is renowned for being on the best hotels on Guernsey. The hotel is a popular choice for leisure guests and also for weddings and large scale events.

We can offer this role with low cost on site live in accommodation

About the role:

Front Office Manager – St Pierre Park Hotel – Guernsey – Channel Islands

• Our reception teams are the first people that our Hand Picked Hotel guests meet when they come to visit, which means they get to make one of the biggest impressions.
• As the Front Office Manager you will lead by example and inspire your team to deliver a fantastic welcome to each and every guest, every time.
• It doesn’t matter if they’re first time visitors or returning guests, your team will charm them from the initial welcome to the “have a safe journey home” with the impeccable standards of service you encourage them to deliver.
• The role of front office manager will involve recruiting, training and coaching a highly motivated team who can surprise and delight our guests going above and beyond.
• This is a full time role working 40 hours per week over 5 days with normal working hours of 9am-5.30pm with the occasional early and/or late shifts according to business needs.

About you:

• To be considered for this role of Front Office Manager you will have current hotel reception management experience within a 4 or 5 star hotel. This role may suit an Assistant Front Office Manager looking for the next step in their career.
• It is essential you a good understanding of Opera.
• Most of all, you’ll have a professional, organised and friendly approach
• You will have experience of training colleagues and will enjoy motivating others to be their best
• You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our hotel products and services.
• You’ll have experience of working in a fast-paced, busy environment.
• You’ll be excellent at building a rapport with colleagues and guests.
• You’ll take pride in your appearance and always lead by example as the face of Hand Picked Hotels.

Our Benefits include:

• A competitive salary package, this role comes with low cost live in accommodation if required.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.