Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR

Giltbrook Workwear is a family business and is one of the leading Workwear Rental suppliers in the Midlands region. Giltbrook’s facility is one of the most advanced workwear specialist laundries in Europe.

From our Workwear Rental Facility in Ilkeston, Derbyshire, we supply to a complete cross-section of sectors, Workwear and Laundry services across the Midlands, including the Food Processing, Restaurant & Hotel, Manufacturing & Engineering, Automotive and Pharmaceutical & Medical markets.

Giltbrook Workwear are seeking to recruit a Customer Service Administrator to ensure we continue to deliver a first class service to our customers. Contracted hours will be 37.5 hours Monday to Thursday 9 - 5pm and Friday 8.30 - 4.30pm, but flexibility is essential to cover sickness and holidays.

The role will entail all aspects of Customer Service and support to sales staff.

Key responsibilities and accountabilities:

• Providing administrative support to the sales team in setting up new accounts.
• Handling order placement for workwear and badging.
• Updating the Giltbrook online HUB with management information.
• Handling customer requests promptly, liaising with the sales and production team.
• Monitoring & assessment of transport routes and amending delivery schedules.
• Contact suppliers to arrange specifications and samples for new workwear and badges for customer approval.
• Sales/Customer Service meetings including taking minutes of the meeting.
• Order chasing and updating the production plan on a weekly basis.
• Developing product knowledge through internal training to be able to assist customers with new enquiries.

Our ideal candidate will have previous Customer Service experience, liaising with suppliers and internal sales representatives. You will be confident in the use of Microsoft Office applications, showing accuracy and attention to detail. Be motivated and a natural problem solver, a team player with the capacity to work on their own initiative within a fast paced environment. Above all a willingness to take on new challenges, develop and learn.

The successful candidate will be given full on the job training and will have a real “can do” attitude to work.

Available for immediate start

Job Type: Full-time

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 01/05/2023