Customer Service Advisor

Introduction

We are looking for new and experienced Customer Service and Sales Advisors to join our growing team at Foundever Coventry!

About Foundever

We are a global leader in end-to-end customer experience, products and solutions. Foundever works in partnership with some of the world’s best-loved brands such as:

• John Lewis & Waitrose Partnership
• Virgin Media
• SSE/OVO
• ONTO
• Close Brothers
• Toyota

and many more....

We have an award winning culture and over 35+ years experience doing what we do best!

Your Duties Could Include

• Call handling (inbound or outbound depending on the client and role) as well as handling emails, webchats or social media enquiries
• Supporting the resolution of customer complaints
• Building rapport with new and existing customers, giving the best possible customer experience
• Working effectively as part of a team
• Applying our Company principles and values in all that you do

What we need from you

• Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
• Active listening skills: the ability to attentively listen to customers and understand their needs and concerns.
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints.
• Empathy: the ability to understand and relate to the customer's perspective.
• Patience: the ability to remain calm and composed.
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Sales skills: the ability to upsell or cross-sell products or services to existing customers.
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
• Strong teamwork skills: the ability to work effectively with other agents and support teams.
• Advantageous: Knowledge of customer service best practices and call centre technology.

What we offer you

Most of our vacancies are 37.5 hour per week with rotational shift patterns that may apply including weekends

• Permanent Full Time Contracts
• Pay rates start from £10.42 per hour - some vacancies come with commission
• Overtime available
• Weekly pay
• Development opportunities - 80% of our Team Manager and above positions are hired internally
• Free Breakfast
• Free Tea's & Coffee
• Discounted gym membership along with discounts of many retailers

Our Location

Foundever Coventry is one of the largest providers of opportunities within Coventry & the Midlands. Situated just a 5 minute walk from Coventry City centre, the Bus & Train stations, in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home! We have regular engagement activities throughout the year to reward you for your hard work and it’s a great opportunity to meet new people.

It’s really important you are able to commute to our site so please check the below address before applying: Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH

What to expect next

After you click apply, you will be redirected to our online screening system called 'Harver' This will take around 25-30 minutes to complete. Once you have submitted your application one of our recruitment team will be in contact with you to discuss what positions we have available

What are you waiting for? Start you Foundever Journey and click Take assessment now!

DATA NOTICE
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.