Customer Service Advisor

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

We are recruiting for full time, permanent colleague to join our Customer Relations team based in Leeds. Easily accessible and on the outskirts of Leeds City Centre, this is a fantastic opportunity to join a professional and friendly team providing a world-class customer experience.

Our successful candidate will have access to free on-site parking, heavily subsidised restaurant facilities, free on site gym facility and an extremely modern office environment. In addition, we also offer a number of benefits including online cash back schemes, shopping discounts and bonus scheme.

Knowledge of Electronics is not needed, just the passion for learning and enjoyment of building long term relationships with customers.

We are looking for a new colleague who is self-motivated and has the drive and energy for continuous self-development, someone who enjoys learning and the challenge of working in a fast moving environment predominantly with business customers.

Our customer experience is important to us, we work across multiple channels including telephone, email and live chat. As part of this role, you will work collaboratively with colleagues across the business and will be responsible for delivering the highest levels of customer satisfaction whatever the customer need.

If you are looking for a new career opportunity within a professional but fun and fast-paced environment, then this role is for you! Full training will be provided.

Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

What will you be doing?

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• Handling of inbound online and offline requests, within agreed service levels (including first contact resolution and adherence to compliance processes).
• Delivering Service Excellence through efficiency, accuracy and full utilization of customer service skills when processing orders and dealing with customer enquiries
• Driving own continual development, building and/or maintaining product, customer and industry knowledge.
• Ensuring data is complete and accurate, updating internal systems as required.
• Dealing with a variety of pre and post order customer questions.
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.

What skills do you need?

• Excellent English verbal and written skills.
• Able to work effectively in a fast paced environment, remaining calm, focused and effective with both internal and external customers.
• Able to use effective questioning and listening skills to gather; disseminate and apply appropriate process/procedures to information.
• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

Why Join Our Team?

Our people make the difference, relationships matter. Our people are the most critical component of our long-term success. For over 100 years, the most common answer our employees have given to "What’s your favourite part about working for our business?" is, "the people." Not working on space shuttles. Not bringing the newest AI-powered IoT innovations to market.

Our true success doesn’t come from products. It comes from people. People like you!

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Bereavement leave
• Canteen
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Leeds: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CR