Ref - 434 - IT Support Analyst Apprentice

Level 3 Information Communications Technician

Weekly Hours Worked: 37.5 hours per week.

This job might be perfect for you if:

• You have an Interest and passion for IT and/or technology.
• You have amazing communication skills, both internally and in a customer service situation.
• You have a thirst for knowledge and learning
• You are methodological and organised in your approach to challenges and solutions.
• You possess the ability to problem solve within a technical environment.

About the company:

Sharp UK employs over 700 people who together are here to make technology easy for you and your team. From our Service Engineers to our Technical Consultants, our Helpdesk Team to our Account Managers, each of our teams are friendly, proactive, and really care about delivering the very best service to our customers.

Our wealth of knowledge and experience covers a whole spectrum of technology solutions, including document management, managed print services, visitor management, IT support, telephony, meeting room solutions, audio visual technology, and integrated furniture design and installation.

Brief job description:

Estio Training have an exciting new opportunity for an IT Apprentice with Sharp, a Technology Company with offices across the UK.

Job Description:

Reporting directly to the Helpdesk Manager you will work with the team to deliver Complete IT Services to a varied client base. You will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. This role offers a hybrid working policy.

Your duties and responsibilities in this role will consist of:

• Owning, updating, and progressing tickets so the client is confident their issue will be investigated and actioned
• Help the business to deliver lifecycle services to clients, including the build, configuration and dispatch of endpoint and mobile devices.
• Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Complete IT.
• Take an active role in personal development to increase technical proficiency.
• Organise and prioritise daily tasks to provide service in line with client expectations.
• Be professional, positive, and friendly when communicating with all colleagues and clients to aid in effective exchange of information.
• Be an ambassador of Complete IT at all times, to improve and maintain the reputation of Complete IT.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Basic technical awareness if technologies within the IT field.
• Experience using Microsoft Windows and/or MacOS based workstations.
• Basic awareness of Microsoft Server and Desktop Operating Systems and the roles they play within an infrastructure.
• Basic awareness of Microsoft Cloud technologies (365 and Azure).
• Basic awareness of virtualisation, networking, and firewalls.
• Basic awareness of backup and anti-virus software.
• Awareness of Remote Monitoring and Management tools.

Personal Qualities

• Friendly, personable, and professional.
• Driven to develop your IT skills.
• Client service focused.
• Excellent written and verbal communication skills.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

IND123

Job Type: Apprenticeship

Salary: £12,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• West Bromwich, B71 4LT: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Work Location: In person

Reference ID: JT - Sharp UK