United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Customer Operations Manager

Salary Range

£23,000 - £29,408

£1,917 - £2,451 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

Deeside

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

Role: Customer Operations Manager

Location: Deeside

About us:

Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.

We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer’s industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in!

ABOUT THE ROLE –

To maintain an ongoing relationship with selected customers and sales staff.

The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

Leadership, management, and development of team on site
Complete ownership of the customer relationship
Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
Responsibility for driving the success of the site, including P&L
Continuous Improvement initiatives relating to the stores and associated processes
People Management and Leadership
Problem solving
Customer focus
Communication
Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.
Being both an escalation and initial point of contact for the customer
Responding to client enquiries and requests – Non-stock, across multiple vendors.
Ensure order expediting is up to date

Why ERIKS?

By joining ERIKS, you’ll be part of something special.

Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.

Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.

What are you waiting for? We can’t do it without you!

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

25 days plus bank holidays annual holiday entitlement
Contributory Pension Scheme
Bike to Work Scheme
Life Assurance
Employee Assistance Programme including
- Life, Money and Well-being support
- Unlimited Video GP Appointments
- 8 Mental Health Therapy sessions a year
- 2 Medical second opinion consultations per year
Company Sick Pay
Group Income Protection – after a period of sickness absence
Long service recognition
Free unlimited access to LinkedIn Learning
Free ERIKS Branded workwear
Free Eye tests
Company car