United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Client Service Associate

Salary Range

Salary Disclosed on Application

Full Benefits Package

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

United Kingdom

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

Management Level

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. In December 2021 EQ formally moved into private ownership by affiliates of Siris Group Capital, LLC.

EQ and AST have joined forces. Together, EQ and AST in the U.S. are a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ and AST together offer a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., AST Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at:

www.astfinancial.com

and

www.equiniti.com/us

PURPOSE OF POSITION

Client facing position performing numerous operational tasks. Responsible for processing of events (Restricted Stock vestings, Employee Stock Purchase Plan allocations, Dividends) and all client requests pursuant to these events.

ESSENTIAL DUTIES & RESPONSIBILITIES

Perform day-to-day client service delivery to US (Equity Plan Solutions) clients, including restricted stock vestings, Employee Stock Purchase Plan allocations, dividends, and database maintenance-as directed
Ensure procedure manuals are updated on an ongoing basis-change to update procedures as directed
Ensure behavior ties in w compliance rules and policies, procedures and regulatory requirements
Ensure identified special clients get needed escalated attention
Monitor client requests via Client Service Manager Mailbox
Support annual EPS tax processing as needed
Attend client meetings as needed

POSITION REQUIREMENTS

Associates Degree or higher or 1-3 years experience in a customer service position
Intermediate level proficiency with Microsoft Office Suite-Word, Excel, Powerpoint
Organization & Detail Oriented: Strong organizational skills and attention to detail.
Working under pressure: Poised, works well under pressure and accomplishing short- and long-term deadlines with a heavy workload

Preferred

Knowledge of equity compensation platform

Communication: Effective written, verbal and listening skills

Compensation

$22-24 per hour

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

Covid Policy

EQ is committed to providing and maintaining a workplace that is free from known health hazards. Employees hired into client facing roles or those requiring business travel, may be required to be vaccinated against COVID depending on client requirements and travel restrictions. All current and future EQ employees are required to adhere to all health, safety and environmental policy and procedure requirements as a condition of employment.