Customer Operations Adviser
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Position Overview & Specifications
Do you have effective customer service skills, a professional telephone manner and accurate admin skills?
Are you energetic and self-motivated?
Are you looking to grow in your next career move?
Well, in your new role as a customer operations adviser working with us, you will enjoy working in a close-knit team to deliver and maintain the highest levels of customer satisfaction.
You will be assisting customers with access and information across a wide range of council services, from advice about planning and waste services through to resolving council tax and benefits case work. Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm, based at our office in Esher. Home working is also available. You will receive all the training you need to succeed.
If you’re interested in a career with the council, this is a great way to progress. We will invest in your learning and development to help you achieve your goals. Other benefits include:
- 23 days holiday, rising to 25 after 2 years
- Free car parking
- Home working
- Season ticket loans
- Cycle to work scheme
- Annual health check
- Contributory local government pension scheme
For more information about the role please contact Karen Gibbs, Customer Operations Manager: kgibbs@elmbridge.gov.uk
The starting salary will be £27,028
Closing Date: 17:00 pm on 26 May 2023
Interviews: 5th and 6th June 2023
Equal Opportunities
Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community.
If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing humanresources@elmbridge.gov.uk
How to apply
Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
https://careers.elmbridge.gov.uk/about-us/our-blogs/how-to-ace-a-local-authority-application-form/
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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