United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Public

Customer Service Administrator

🏢 Dunelm • 📍 Stoke-on-Trent, England • 🕒 Today

Salary Range

£12 - £12

£1 - £1 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

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Location Base

Stoke-on-Trent, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

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Position Overview & Specifications

Vacancy - Customer Service Administrator

Hours Per Week:

Salary:

£11.52 per hour

Are you someone that enjoys using their communication skills to complete tasks? Our customer service team are responsible for contacting our stores to discuss deliveries and stock discrepancies. Based in Stoke 2 admin office, the environment is busy and will offer the opportunity to understand more about the delivery service we offer to our stores.

This is a full time role, operating 37.5 hours a week over Monday to Friday and will include the use of a company laptop and headset to allow you he opportunity to work from home if required.

All training will be completed on the job with a team that strive for input on how to improve process and procedures, your input will be vital.

As a Customer Service Administrator, your duties will include:

Dealing directly with Stores either by telephone or electronically
Ensuring stock processes between Store and Stoke have a high degree of integrity.
Responding promptly to Store enquiries.
Handling and resolving Store complaints.

Processing store discrepancies within 24 hours.
Organising workflow to meet timeframes and deadlines.
Communicating and coordinating with internal departments.
Ensuring daily and weekly reports are in place to manage variances from both ends of the supply chain.
Maintaining outbound processes to make sure all parties are following the same process.

What we're looking for: