Transport Coordination Officer

Full Time 37 hours per week

Are you someone with a can-do attitude who is motivated and looking to find a role in a friendly and supportive team at Devon County Council? If so, you could be the person we are looking for to join our busy team who arrange non-emergency patient transport for eligible people, registered with a Devon GP, to attend hospital appointments both locally and across the country.

Patient Transport Advice Service (PTAS) are working in partnership with Devon ICB to ensure those people who need support are enabled to attend medical services on suitable and safe transport.

In this role you will be speaking daily to patients, their carer’s, NHS professionals and DCC colleagues to source information regarding the patient and ensure we have all the details we need to assess their eligibility to NHS funded transport.

For those not eligible for NHS funded travel, you will give information and advice on transport options (including public transport) to enable patients to make their own safe travel plans.

As well as the basic team functions, you will be involved in various projects, meetings, reporting, hospital visits and training.

Experience of working in a busy office environment with changing demands and an ability to prioritise workload is essential; if that experience is an NHS or transport organisation it would be desirable (not essential).

Excellent IT skills are essential, you will be using a range of Microsoft systems including Teams/Outlook/Excel, as well as several bespoke systems for transport provision, managing phone calls and accounting (training will be given on all the bespoke systems).

PTAS can accommodate agile working, with a combination of working from both from home and in our office at County Hall (Exeter).

For training purposes, it is expected you will be available to work in the office for at least the first 2 weeks of employment. After that, there is a minimum requirement to be in the office at least one day a week and attend for training and meetings as required.

For an informal discussion please contact Sarah Austic or Jack Mason on 01392 381099.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• Happy to Talk Flexible Working-The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.

Job Types: Full-time, Permanent

Salary: £26,357.00-£29,439.00 per year

Benefits:

• Cycle to work scheme
• Flexitime
• On-site parking

Schedule:

• Flexitime

Work Location: In person

Reference ID: REQ004733