Spa Receptionist
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Position Overview & Specifications
De Vere Cotswold Water Park
Spa Receptionist
What is the main purpose of the role?
Reporting to the Assistant Spa Manager, the Spa Receptionist will interact with guests and spa members and provide a 5* spa experience at all times. You’ll have a full knowledge of all the treatments and services offered, and any promotions that may be on offer at the time to be able to answer all enquiries efficiently.
Our Spa Receptionist will need great organisation skills in order to arrange the schedules, maximising the use of the spa therapists’ time and profitability, while ensuring that the client’s needs are always of first importance.
The Ideal Candidate
We are looking for someone with exceptional standards of customer service, an excellent telephone etiquette and a good understanding of reception duties.
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our colleagues.
That’s why we are proud to offer the following benefits for the role of Spa Receptionist.
- £10.70 per hour
- Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
- Paid holiday allowance based on the hours that you work
- Free meals on duty in our colleague dining facilities
- Complimentary use of the the onsite gym
- Access to our Exclusively Yours Benefits portal, which includes hundreds of discounts on retail, travel and leisure activities
- Excellent career progression and training opportunities, including access to Apprenticeship programmes and study support
- Access to Hospitality Action, our Employee Assistance Programme with 24/7 health and wellbeing support
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay when you need it
- Regular team appreciation events, including a Christmas & Summer party
You'd find it hard to beat the stunning location of our De Vere Cotswold Water Park hotel: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments.
There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites hosting up to 800.
With three restaurants and bars we have a buzzing Food & Beverage team here, but also have exciting opportunities across our other departments including Conference & Events, Reception/Front of House, Spa & Leisure, Kitchen, Housekeeping and Maintenance.
Your commute: we're well served by public transport, and we're just 20 minutes from J15 of the M4 and J11A of the M5.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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