Food & Beverage Assistant

Job Title: Food & Beverage Assistant

Department: Food & Beverage

Responsible to: Food & Beverage Manager

After being closed for over 13 months, we finally reopened our doors on 22nd of November. We are currently in the process of re-building a brand-new team. We have exciting times ahead, looking at refurbishing and rebranding the hotel from Crowne Plaza into Voco Edinburgh Royal Terrace by spring 2022. We will have to re-introduce the hotel to Edinburgh market and create an exciting new restaurant & bar concept.

General Scope and Purpose

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a F&B Assistant, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

To always promote the company values and behaviours

Key Responsibilities:

• Ensuring that the Restaurant is clean and that all preparation is carried out to ensure a smooth service for all guests and diners

• Anticipating customer needs wherever possible, making menu recommendations and responding to all queries, with customer satisfaction at the forefront of what you do

• Complying with legislative and safety regulations

• Supporting the achievement of quality and guest satisfaction goals

• Keeping your knowledge up to date, enabling you to make recommendations to

guests.

• A small amount of cooking at breakfast and dinner may be required.

• A split shift (working breakfast and dinner) may be required.

Essential Skills, Knowledge, Experience and Qualifications:

· Demonstrable success in a customer service position, or a passion for people and a

desire to succeed within a customer facing role

· Able to work in a fast-paced and ever-changing environment

· Results focussed with an overwhelming desire to succeed

· A passion for the Food and Beverage industry and keeping up-to-date with trends

· Advanced IT skills including Excel, Word, PowerPoint.

Attributes / Other:

· Enthusiastic about change

· Focused on the details

· Trusting

· Able to work under pressure and to challenging deadlines

· Customer focussed

· Flexible & adaptable

· Strong communicator

· Hard working but fun!

This Job Description cannot be exhaustive due to the peculiar requirements of the hotel industry. Therefore the job-holder may be required from time to time to carry out other tasks requested by the Management.

Local Benefits Package & Pension

· F&B Service Charge which you receive a share of

· Access to IHG Merlin and Staff and Friends & Family rates

· Axiom Hapi Hub Benefit Platform

· Axiom Xcapes Program, Staff and Friends and Family rates

· Auto Enrol Pension

Work remotely

• No

Job Type: Zero hours contract

Salary: £10.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Referral programme
• Store discount

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift
• Night shift

Ability to commute/relocate:

• Edinburgh EH7 5AQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Catering: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)
• Bartending: 1 year (preferred)

Work Location: One location