Customer Service Advisor (Adult Learning)

2-3 months contract with Slough Borough Council

Job Summary:

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  We are seeking a full-time office-based Customer Service Advisor to join our Adult Learning team.
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  This role will be primarily based in Slough however the successful candidate will be required to work in various venues across Slough, Windsor, and Maidenhead.
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  This is a great opportunity to work for an Ofsted-rated Good service, take part in CPD, and be part of team working to improve the skills and well-being of residents.

Key Duties/Accountabilities:

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  To be the first point of contact for all adult learning enquires through email, telephone, letter, and personal contact. To respond to enquiries from learners and staff, including tutors and managers, for the benefit of the service, in a timely manner.
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  To give informed advice and information to members of the public about learning opportunities available through the East Berkshire Community Learning and Skills Service and signpost learners to other providers and services; collate enquiries.
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  To be the first point of contact at designated community learning locations, and at other venues, as required, providing a responsive high quality customer care in a welcoming environment to all learners and visitors, answering enquires, responding to requests for information and taking enquiries and appointments for the IAG service and curriculum managers.
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  To assist in the enrolment process throughout the year, advising learners on the completion of enrolment forms, ensuring all sections are complete, following service processing procedures, collecting fees, issuing of receipts, filing records, and entering enrolments accurately on to the management information (MIS) system.
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  To operate a variety of systems and computer packages, keep accurate records; both on electronic data bases and in filing systems, as

Essential Experience Required:

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  Experience of working in a customer focused.
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  Experience of working in a multi-cultural environment.
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  Experience of working in a team.
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  Experience In the use of MS Office packages i.e., Excel, Word, Outlook.
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  Experience of using databases.
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  Working in an Education environment. (Not essential)

Essential Qualifications Required:

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  5 GCSEs, ‘A’ Levels A to C or equivalent qualification.
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  Customer service or information and advice related qualifications or willingness to work. towards one (Not essential)

The closing date for this position is Monday April 3rd at 15:00