Customer Success Executive

Customer Success Executive

Full-time role with full training and career development offered.

Competitive salary with incentives.

Head Office based in Coventry with hybrid options available.

The Role

Due to expansion our customer is looking for an ambitious new Customer Success Executive.

The position will provide a fantastic opportunity to the successful applicant to establish themselves as part of a passionate and driven team of industry experts.

Responsibilities:

• Client prospecting and new customer acquisition.
• Source new opportunities from existing clients and proactively identify new sales prospects.
• Customer calling to ensure success of sales and marketing campaigns.
• Utilise social media as a social selling tool.
• Lead nurturing, working closely with the field sales team and the Internal Sales Manager.
• Nurture existing Digital Construction customers to ensure they are satisfied, loyal and that we are continually exploring additional opportunities.
• Work with sales teams to identify and qualify opportunities for up/cross sell in existing account base
• Distribute customer communications including welcome, updates, feedback, offers and further information.
• Follow-up and nurture of incoming leads and tasks assigned by marketing.
• Review marketing intelligence supplied by marketing
• Account based marketing support and follow up when necessary
• Provide sales support on marketing campaigns when required including events, offers and incentives.
• Build customer and prospect reports
• Collect customer feedback and ensure customer satisfaction

Experience & Qualifications (Desired, not necessarily required)

• Educated to degree level or relevant experience.
• Customer facing experience – able to demonstrate aptitude and suitability in a previous role.
• Experience with using social media for business.
• Excellent verbal and written skills.
• The Professional Individual.
• High organisational skills, extremely disciplined with time-management and possesses a strong work ethic.
• First rate interpersonal skills and approachable nature.
• Excellent command of language both written and verbal.
• Strong professional attitude to all aspects of work, both dealing with customers and colleagues.
• A clear strength of character – able to remain determined to attain targets under pressure or when handling customer objections.
• Has a passion for technology and always aspires to learn more

Excellent Opportunity - Permanent

Job Types: Full-time, Permanent

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: One location