IT Support Engineer

Company description

At cobalt, we’re passionate about working with businesses of all shapes and sizes to help them communicate better. Whether it’s through IT or telephony, we love helping our clients simplify processes and optimise the way they do business. We’re a friendly team of 14 based in Exeter, Devon, and we work with companies all across the UK. Our team is talented and committed to providing first-class service, and we’re always looking for new ways to improve. If you want to work with a company that puts people at the heart of everything they do, cobalt is the home for you.

Job description

We are looking for a Computer and Network Installation and Support Engineer to join our team. Experienced within the Modern Workplace, 365 and Azure, you will push the boundaries of tech and keep pace with the advancements in hosted IT and comms.

This full-time role is based in our Exeter office, with the opportunity for some remote working if desired. Visiting customers goes with the territory and, while our customers are mostly based in the South West region, visits may extend to other parts of the UK on occasion.

If you are looking for an opportunity to work with cutting edge technologies and advance your career, we’d love to hear from you!

Hours: Monday – Friday 8:30 – 5:30

Salary: 25K – 35K – dependent on experience

Benefits: Phone / Medical Insurance / Laptop

Key responsibilities include:

Developing our Modern Workplace offering with 365 and Azure

Cybersecurity and keeping up with the latest threats

Setup and installation of Hybrid Windows Severs and Microsoft based Networks
Analysis, diagnosis and resolution of client problems via email, telephone and face to face contact
Responding to outstanding faults, queries and concerns in accordance with the time parameters set by the company
Providing remote access support for all networks and associated equipment
Answer and respond to incoming calls and support tickets
Product Development of new ideas and solutions

Experience

Previous and proven experience in Windows Server, IP Networking Lan’s / WAN’s, Security Knowledge, Active Directory, Powershell Scripting and workstations is essential
Good understanding of Microsoft 365, Azure, AWS and the future!

Personal attributes

A fun outlook and attitude to work, and life
Excellent communication at all levels, both over the phone and in-person
Ability to work proactively as part of a team
Active questioning and listening skills
Good general understanding and knowledge of all products and services provided by the company
Ability to proactively manage client expectations

Job Type: Full-time

Salary: £25,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Exeter, EX5: reliably commute or plan to relocate before starting work (preferred)

Education:

• A-Level or equivalent (preferred)

Experience:

• Technical support: 4 years (required)

Work Location: In person

Expected start date: 01/06/2023