Customer Care Officer

Do you want to join an award-winning team delivering pioneering, sustainable housing to the City of York?

The City of York Council’s Housing Delivery Programme is receiving national attention for its commitment to building great new places to live which are inclusive, healthy, and good for the environment. (See link: 'This is the Everest of zero carbon' – inside York's green home revolution | Architecture | The Guardian)

Our projects provide mixed tenure developments in an integrated way, we provide homes for first time buyers, growing families and those in retirement.

We are looking for a Customer Care Officer to ensure that people buying or renting our homes are informed, supported, and valued.

You will have a passion for quality and professionalism together with knowledge of the relevant legislation in relation to the purchase and selling of properties and leasehold regulations.

You will join a highly motivated and supportive team and work collaboratively to influence future developments.

This vacancy is available as a secondment opportunity for internal candidates. Permission must be sought from your current line manager before applying for a secondment opportunity’

If this sounds like you, we would love to hear from you- come and join our housing revolution!

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

This vacancy is available as a secondment opportunity for internal candidates. Permission must be sought form your current line manager before applying for a secondment opportunity.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

For further information or an informal discussion please contact Kerry Courts, Sales and Asset Manager, Kerry.courts@york.gov.uk or on 01904 554071 Mob: 07776 470978

Closing date: Friday 9 June 2023 at 12 midnight

Interview date: Week commencing Monday 12 June 2023