Customer Service Administrator

• Location: Ringwood, Hampshire
• Rewards and Benefits: Competitive basic salary, ongoing training and development opportunities and excellent Colleague benefits

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing over 700 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; including being recognised by The Sunday Times as the 03rd Best Company to Work For and in 2016 became the first ever retirement living specialist to have been named overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

About the role

It’s exciting and busy times at Churchill Retirement Living and due to our growth we’re looking to appoint a Customer Services Administrator to join our expanding team. You will be based from our stunning Ringwood Head Office, playing a key role in the business, ensuring that our customers receive the highest standards of service.

You’ll be organising the workload of the Customer Services Technicians and keeping our COINS database up to date with real time information. It’s a great role, as you’ll liaise on a daily basis with a wide range of internal and external contacts, including our owners, Lodge Managers, subcontractors, suppliers, and many more.

Excitingly, as the department evolves, you’ll have the opportunity to manage a designated region, organising the resolution of reported defects.

Hours of work are 9.00am to 5.30pm Monday to Thursday and 9.00 to 5.00pm on Friday, with one hour for lunch.

About you

We are looking for a self-motivated, personable Administrator who prides themselves on providing a first-class customer service. It’s essential that you have recent office experience, preferably in a Property related environment, however this is not essential.

This is the perfect opportunity for someone who enjoys working as part of a busy team, whilst also using their initiative to solve our customer’s questions.

Our new Customer Service Administrator will have great organisation and time management skills, along with confident IT skills including Word, Outlook and Excel.

The role may occasionally involve visits to our Lodges throughout the country so you’ll need to be willing to travel.

How you'll be rewarded:

• 
  Competitive salary
• Annual holiday entitlement - 24 days + Bank Holidays
  
• Day off on your birthday
• Group Personal Pension Plan
• Health Screening
• Life Assurance
• Colleague Introduction reward scheme
• Eye Care Reimbursement
• £200 John Lewis vouchers for expectant parents
• Land Introduction Bonus
• Annual awards ceremony
• Colleague wellbeing programmes and company ambassadors
• Charity fund matching through Churchill Foundation

Join the Churchill family and be part of an ambitious and successful business who value and appreciate their people. Apply today!

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