Technical Support Officer (Software)
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Position Overview & Specifications
Mentor Business Systems now has an opportunity for a full time, permanent Technical Support Officer (Software) to join our growing business in Huddersfield. The main goal of this role is to deliver exceptional support services to our customers, in order to maintain Mentor’s market position as the leading provider of service management software solutions within the security industry.
Working Hours: 37.5hrs Mon-Fri 9.00am-5.30pm | Salary: £25,000 per annum (27k OTE)
What will I be doing as a Technical Support Officer?
- Provide front-line telephone support ensuring customers receive timely, professional and efficient service
- Ensure that all technical support calls are completed within response time and to the satisfaction of all concerned.
- Ensure all support related documentation and processes are maintained promptly and accurately
To be successful in this role you will:
- Have a background in phone-based customer service
- Be IT savvy with the ability to learn new systems and software quickly
- Have excellent interpersonal and communication skills,
- Be a team player with excellent problem-solving skills
Additional Information
What can we offer you?
- Salary £25,000 per annum + Quarterly Bonus (27k OTE)
- 25 days holidays plus bank holidays PLUS option to purchase additional leave
- Company pension scheme
- Employee scholarship scheme
- Benefits Central Platform hosting employee reward and recognition initiatives PLUS Health & Wellbeing resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
More about us:
Mentor Business Systems Limited has developed an enviable reputation for quality of software and first-class customer support. These very qualities ensure that our customers can invest in the latest generation of our software, confident that their present and future needs will be met.
We welcome applications from talented Technical Support Officers, Customer Service Advisors, Helpdesk Support Officers, Customer Helpdesk Advisors, and Customer Support Advisors who live within a commutable distance of Huddersfield, Brackenhall, Cowcliffe, Clifton, Mirfield, Elland, Brighouse, Dewsbury, Cleckheaton, Batley or Halifax.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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