W&FJ Client Advisor
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Position Overview & Specifications
- Establish and maintain strong client relationships
- Acquire and apply high standards of product knowledge and selling skills to maximise all sales opportunities
- Create a luxurious experience for all clients by asking relevant questions to correctly establish needs and preferences before presenting products as detailed within the CHANEL Charter
- Offer clients relevant advice regarding current collections, care etc., as well as guiding and assisting the client in making their decision as appropriate
- Maintain an awareness of Company, Boutique and personal sales targets and performance, working towards all commercial objectives and goals set
- Communicate and liaise appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
- Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale as well as ensuring good time management and sufficient Boutique cover at all times
- Excellent spoken & written English
- Luxury retail experience within a Boutique in Fine Watches, Fine Jewellery or High Jeweller
- A client book will be preferable
- A strong seller with a proven background in sales
- Commercially aware
- Ability to work well within a team as well as independently
- Immaculate personal presentation and attention to detail
- Working hours during normal business operation will be 38.5 hours per week, worked over 5 of the 7 trading days, on a rota covering the opening hours of the store.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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