Camden Falls Groups Administrator

An opportunity has arisen for enthusiastic individuals to join the Camden Integrated Community Health Team at Belsize Priory as a Falls Group Administrator.

You will help provide a high level of day to day office support to the therapy teams, as well as contributing ideas and assisting in projects to improve and develop the service.

You will need to have the ability to work independently as well as within the team when required. You will be an approachable and friendly person, able to work in a busy environment with a varied range of needs and demands, someone who reacts well under pressure, can be trusted to get tasks done quickly and who is capable of adapting to change when needed.

It is essential that that you have excellent communication and organisational skills, and the ability to use your initiative. Previous experience of working within the NHS is desirable, but all forms of experience will be considered.

Due to the demands of the role, strong IT skills are essential, both ability using a range of software, but equally with hardware setup. Not only must you be highly capable using IT personally, but the ability to help other members of staff resolve their IT issues is equally as important.

The Falls Administrator will contribute to the provision of safe and reliable services by:

• Collation of patient journey through the Falls Groups and Ambulatory Falls Clinic pathways. You will be liaising with Therapy Leads and using SystmOne database.
• Effective communication pathways between triage team, Camden services and patients/family/carers.
• Management of referrals and discharge on the electronic recording system.
• Be the first point of contact for service users and professionals, either on the phone/emails or in person, including helping people with general enquiries and partner organisations with any issues with invites, dates, location etc.
• Responsible for providing relevant caseload data and reports
• Explore and support the use of technology (with support from Camden CCG, GP Federations, CNWL) to enable remote participation in meetings
• Identify and work towards implementing service improvements in Community working.

To apply please include your motivations and suitability for the role in reference to the personal specification in the supporting information of your application.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people. We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

The Falls Administrator will contribute to the provision of safe and reliable services by:

• Collation of patient journey through the Falls Groups and Ambulatory Falls Clinic pathways. You will be liaising with Therapy Leads and using SystmOne database.
• Effective communication pathways between triage team, Camden services and patients/family/carers.
• Management of referrals and discharge on the electronic recording system.
• Be the first point of contact for service users and professionals, either on the phone/emails or in person, including helping people with general enquiries and partner organisations with any issues with invites, dates, location etc.
• Responsible for providing relevant caseload data and reports
• Explore and support the use of technology to enable remote participation in meetings
• Identify and work towards implementing service improvements in Community working.