United Kingdom Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Client Service Associate (Aftersales), Old Bond Street

🏢 Cartier • 📍 London, England • 🕒 1 day ago

Salary Range

£35,418 - £35,418

£2,952 - £2,952 / mo

Verified Corporate Employer (UK Employment Corridor)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

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Location Base

London, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

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Position Overview & Specifications

Reference Code: 91033

Client Service Associate (Aftersales), Old Bond Street

London, LND, GB

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Cartier - Client Service Associate (Aftersales), Old Bond Street

(permanent, full time)

HOW WILL YOU MAKE AN IMPACT?

You will be responsible for welcoming each client, offering a personalized interaction
You will understand the client request and identify appropriate solutions
You will explain, in client-friendly language, technical explanations of services
You will regularly liaises with workshop coordinators in order to find solutions to client issues
You will monitor the Client Service orders and sales accessories linked with service
You will knows and respects the repair flow: clients and creation data registration, estimates communication and approval, follow up, billing, stock process, payment collection
You will ensure thorough client data capturing
You will identify appropriate service recommendation for each client by advising clients on suggested service and product sales
You will assist with maintenance of vault, filing, inventory, and general organization of supplies

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You will have previous relevant experience of client service experience in luxury brand
Fluent English, second language appreciated. Excellent verbal and written communication skills
Client-focused, business acumen, strong solution driver
Team player with a professional appearance & attitude
Proactive and positive attitude towards colleagues and clients
Ideally knowledgeable about Watchmaking and Jewellery techniques, with previous experience in sales
Interpersonal skills, empathy, self-confidence, integrity, emotional control, stress resistance, commitment, discernment

HOW DO WE KEEP YOU SMILING?

You will be surrounded by creations with an exceptional craftsmanship and heritage. You will learn from inspiring colleagues and management.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Line Manager

3rd Stage – Interview with the HR Manager

LEARN MORE ABOUT LIFE AT RICHEMONT AND CARTIER:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

https://www.youtube.com/cartier