Customer Agent
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Position Overview & Specifications
Vacancy Details
Description
Are you a people person? Do you enjoy helping others?
As a Customer Agent, you will be the first point of contact for residents, dealing with a wide range of enquiries on the phone and online including requests for council services, making appointments, giving advice on a range of applications and helping people to fill in forms online.
We are looking for individuals who are enthusiastic, energetic and self-motivated, that can adapt well to any given situation whilst maintaining the delivery of high-quality customer care.
This varied role means that two days are never the same and we are looking for polite and helpful people to join our team. We adopt a flexible approach to working which involves an element of home working but also a requirement to attend office locations, as requested, to carry out the role and other duties. Previous experience is not essential as we can provide the necessary training.
For an informal discussion please contact Eifion Davies on 01558825267 or email ewdavies@carmarthenshire.gov.uk.
You will need to be able to communicate effectively in Welsh. Support can be provided on appointment to reach this level
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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