Credit Control Team Leader

Canon UK & Ireland are looking for a Credit Control Team Leader to join the Finance Team based in Stockley Park, Uxbridge.

You will lead a team of employees and responsible for the collection of outstanding receivables and the consistent application of the credit & other relevant policies.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

• Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Bonus – A tiered target bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development – As an Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

Debt Collection

• Leading a team of Credit Controllers with focus on achieving the targets of cash collection on outstanding receivables
• You will have a hands-on and operational role with your team to ensure department KPI’s are met.
• Coaching and mentoring team members to achieve KPIs and targets
• Maintain regular contact with internal as well as external customers to resolve customer billing issues and reducing AR delinquency.
• Identify disputes and ensuring the correct resolution department is notified. Escalating those disputes which have not been resolved in a timely manner or per SLA
• Application of the credit policy (for example authorizing activities, dunning cycle etc.) and ensure team members are trained on all company processes

Reporting

• Analyse data, identify trends, and develop an in depth understanding of the customers to improve strategies and business performance.
• Prepare reports and presentations for senior management and credit committees
• Provide, timely and pro-active, regular reports to management on relevant customer base regarding aging, disputes, actions taken, hold reports, legal issues etc.to support core objectives
• Process Expert

• You will also have responsibility of managing key projects within the Credit Control team with close collaboration with the wider business.
• Adopt a continuous improvement mind-set, constantly identifying opportunities to enhance processes, procedures, tools, technologies, etc.
• Pro-actively identifying process weaknesses using reported data to improve working practices (e.g. KPI’s, system procedures)
• Analyzing department performance to identify root causes of issues to develop the efficiency of the team

Organizational Excellence

• Provide guidance, motivation, instruction, direction and advise to the team for the purpose of achieving key results.
• Identify skill and/or knowledge gaps within the team and ensure learning possibilities and development needs are addressed
• Leading and organizing team meetings to update members on best practices and continuing expectations
• Distribute tasks consistently within the team
• Ensuring new tasks are implemented by the team
• Empower staff to develop and grow through arranging a proper balance and allocation of tasks & responsibilities

You will need

• 5+ years’ experience in credit & collections preferably with some in a team lead role
• Excellent communication, analytical, motivating and negotiation skills
• Remaining calm under pressure
• Fluent in English and preferred strong other European language
• trong MS office and ERP skills (SAP, ORACLE)

Further Information

Salary – £31,000 - £35,000 with OTE bonus

Location – Stockley Park, Uxbridge, United Kingdom

No agencies please