Community Operations Manager - market research global brands

Hi there!

Here at Bulbshare we’re on a mission to solve the world’s biggest social and commercial challenges through the power of collaboration.
Our leading-edge technology and world class team has already helped some of the most iconic brands in the world by creating unique online communities who collaborate and provide real time insights and ideas.
These customer led insights fuel new ideas for products, marketing campaigns, content creation and much, much more.

As Bulbshare rapidly accelerates its growth, we are building our team of exceptional people to lead a multitude of global clients on their journey with us and ensure they get maximum value from the online communities we have built for them.

We are a tech-based company, providing a solution to insight teams across a variety of Global clients. We are the place the world comes to share ideas. We believe in the power of community.
If you are a team player who likes being in the centre of action, embracing ownership of project processes and delivery and is passionate about communities, then we’d love to have a conversation with you.

The role
A team player who likes taking ownership of project delivery from start to
end.
● Planning seamless delivery of a range of online market research projects including building surveys on our platform, monitoring responses, running quality checks on data sets and keeping project folders updated.
● Keeping track of progress, within budget and timelines
● Findings ways to streamline current process flow to deliver efficiencies
● Working with different teams to liaise and coordinate different aspects of the project
● Communicating proactively with clients - including taking a key role in status meetings, updating the client on project status, timelines, deliverables, etc.
● Manage online communities and write content.
● Develop personalised recruitment plans for customers based on recruitment needs and budgets. Including consumers, customers, tastemakers, influencers, and bespoke recruitment. Manage customer onboarding journey and run recruitment methods to meet
client KPIs, SLAs and Project fulfilment.
● Interest in tech/product or community management with a desire to build a career in this line of work

Key skills
● Strong project management and organisational skills
● Ability to prioritize deliverables and with an eye for detail
● Adept at Microsoft office especially MS Excel
● Adaptable, can do attitude
● Strong communication skills
● Any experience in project management, community management or operations will be an added advantage
● Fluent in English (written and verbal).
● Fluency in other languages will be an added advantage
● Technical background will be an added advantage

Why you should apply
● A competitive salary package including benefits and training
● The opportunity to work on creative and challenging projects
● Be a part of an extremely fast growing technology startup transforming the way brands and organisations collaborate with their audience
● A fast paced and collaborative working environment

Our head office is based in London, however our people work remotely all over the World. Ideally you will be based in the UK and happy to travel to London for our monthly/quarterly meet & greets.

Just so you know, we review CV’s as we receive them, you will receive a response normally within 2 weeks if you have been shortlisted. We don’t use closing dates, if you need any adjustments made to the application or selection process so you can do your best let us know, we will be happy to help. Good luck!

Job Type: Full-time

Salary: £25,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote