Golf Operations and Retail Assistant (Seasonal)

An exciting opportunity has arisen to join the Melbourne Club at Brocket Hall Golf Team for the 2023 season! The position of Golf Operations and Retail Assistant is a seasonal position, and in this varied role, you will play a key part in the delivery of the day to day golf operation, including golfer check-in, outside operations and retail.

With two championship golf courses on site, which have previously hosted The Rose Ladies Open, Euro Pro Tour and The Faldo Series Grand Final, this is a great opportunity to join the team to help deliver a fantastic golf experience to our members and guests.

What is in it for you:

Access to two championship golf courses and practice facilities

Holiday entitlement

Staff uniform provided

Meals on duty

Training and development opportunities

On-site staff accommodation if required

What you will be doing:

Consistently offers professional, friendly and engaging service

Golfer check-in & bookings

Meet & greet duties on member and guest arrival

Dealing with customer enquiries and bookings via phone, email and in person

Assist with outside operations including the setup of golf carts, member’s trolleys and clubs and cleaning of all items post round

Being on hand to assist guests with golf equipment and service items.

Stock replenishment and merchandising in golf shop.

To follow all established shop procedures, including those for payment processing, handling customer complaints, opening and closing, health and safety, security etc.

Take advantage of upselling opportunities in order to generate additional sales on service and retail items

Assisting with the delivery of golf days and groups in accordance with their event programme.

Keep practice facilities presentable and a constant supply of range balls available throughout the day

Monitors on course pace of play in accordance with pace of play guidelines

Coordinates daily golf cart requests ensuring adequate supply at all times

Ensuring all areas of the guest journey is tidy, clean and safe at all times

On course F&B duties

Other jobs at the request of the Golf Operations Manager

Your experience and skills include:

Must play golf or have a good understanding of the game

Knowledge of golf systems - BRS, POS, Golf Genius, EZ Suite etc.

Previous experience in a similar role is an asset

Excellent communication and organisational skills

Strong interpersonal and problem solving abilities

Highly responsible and reliable

A willingness to learn and develop, but not afraid to ask for help when needed

Ability to work under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guests needs, remaining calm and courteous at all times

Your team and working environment:

Constant standing and walking throughout shift

Varying shifts typically between 06:00 & 21:00.

Weekend work required as part of a 5-day week.

Must be eligible to live and work in the UK.

Job Types: Part-time, Temporary contract, Zero hours contract
Part-time hours: 15-40 per week

Salary: From £10.50 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme
• Sick pay

COVID-19 considerations:
All staff are required to sign in and complete temperature checks on arrival and are instructed to stay at home if they feel unwell.

Application question(s):

• Do you have an interest and understanding of golf?

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 2 years (preferred)

Work Location: In person